Cashmere Silk Shawl

If you love our work and are interested in quantities, please drop a message. We will reply promptly.

Important Information: -

• Some countries may impose customs/import duties/taxes/ additional tariffs etc on the value of your shipment, and it will be the responsibility of the buyer to comply with the laws of his/her country and pay that amount.

• While we make sure that the color in the photos of listings is very close to the actual color of the products, there may be a little variation in color due to factors out of our control like your display type & calibration, etc. For knowing the exact color, we advise you to message us.

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Shipping

For B2C our shipping is always free. For B2B we talk with our client to send it via their own courier account or we will figure it out here to work with the best price and time with different couriers. Our products are shipped within Other using the following carriers: USPS, FedEx, UPS, DHL, EMS. To return your product, you should mail your product to: Kathmandu, Kalanki, Kathmandu Nepal 44600. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please be aware that due to covid-19 there can be shipping delays.

*Businessdays

Returns

Our refund policy is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. For returning an item you need to pay one-way courier fees to our nearest warehouse ie. in USA, Canada, UK, Australia.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sayhello@pashminastudio.com and send your item directly to us.

Hand Crafted in 10 Days